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How Luck App Handles Your Personal Information

Your privacy matters to us. This policy explains what data we collect when you use Luck App, how we use it, and what rights you have — including how to request changes or deletion of your account information.

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Luck App How Luck App Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your information, or need to report a concern, our support team is available to help. You can reach us through any of the channels below — we aim to respond to all privacy-related requests within a reasonable timeframe.

Email Support Send your privacy request or data query to our support email. Include your registered account details so we can locate your records quickly.
Live Chat Open the chat window inside your Luck App account. Our team can handle account data questions and direct your request to the right team.
Account Settings Some data changes — like updating your phone number or linked bKash wallet — can be made directly inside your account settings without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply security measures across every part of your account — from login to payment processing. Here is how we handle the key areas of your privacy in practice.

Account Security

Your account is protected with OTP verification on login. We log session activity so you can review recent access and flag anything that looks unfamiliar to our support team.

Cookie Use

We use cookies to keep you logged in across sessions and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active. If you close your account, we retain records only as long as required for legal and financial compliance purposes.

Your Rights

You can request a copy of your personal data, ask us to correct inaccurate records, or request deletion of your account. Submit these requests via email or live chat and we will respond promptly.

Common Questions About Your Privacy

Here are the questions we hear most often about how Luck App handles personal data and what you can do about it.

We collect your name, email, phone number, and payment wallet details such as your bKash or Nagad number. We also log device and session data to keep your account secure.

We do not sell your data. We share it only with service providers who help us operate the platform, and only under strict agreements that limit how they can use your information.

Payment data is used only to process your requested transactions. It is handled in line with bKash and Nagad security standards and is not stored beyond what is needed for transaction records.

Yes. Contact us via email or live chat with your registered account details and we will provide a copy of the personal data we hold on your account.

Send a deletion request through our support email or live chat. We will process it and retain only the records required for legal and financial compliance after your account is closed.

Reach our support team via the email address or live chat shown in your account. Privacy-related requests are handled separately and we aim to respond within a reasonable timeframe.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.